Shipping policy

Order Processing Times

All orders are processed and prepared within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

A new email containing tracking information will be automatically sent to you once your order has shipped.

Shipping Rates and Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard shipping: 5 to 10 business days depending on the destination.
  • Free shipping: We offer free shipping on all orders over €50 (if applicable).

Delivery times are provided for estimation purposes and may vary due to factors beyond our control (logistical issues, customs inspections, severe weather).

Order Tracking

When your order has shipped, you will receive an email containing a unique tracking number allowing you to check the status of your delivery in real time.

If you have not received your order within 15 days of receiving your shipping confirmation email, please contact us via our online form with your name and order number.

Customs Duties and Taxes

Sobooth.com is not responsible for any taxes, customs duties, or import fees applied to your order upon arrival in the destination country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Address Errors and Undelivered Packages

It is the customer's responsibility to verify the accuracy of the shipping address entered at checkout. Sobooth.com cannot be held responsible for orders sent to an incorrect address provided by the buyer.

If a package is returned to us due to an incomplete or incorrect address, reshipment costs will be at the customer's expense.

Damaged or Lost Packages

Please note: Upon delivery, you must imperatively open the package in the presence of the delivery driver to check the condition of the items.

If the package or its contents show any damage, you must notify the driver directly and record precise reservations on the delivery note (or refuse the package if necessary).

Please also keep all packaging materials, take clear photos of the damage, and contact us immediately on the site so we can file a claim with the carrier and proceed with a replacement or refund.