Refund policy
01. RETURN POLICY
You have 15 days from the delivery of your order to return an unwanted item. If 15 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Important note: Please do not send your purchase back to the manufacturer.
Situations where only partial refunds are granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
02. REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period.
03. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please follow these steps:
- Bank account: Check your bank account again.
- Credit card company: Contact your credit card company, it may take some time before your refund is officially posted.
- Bank: Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us directly via our contact form on the website.
04. SALE ITEMS
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
05. EXCHANGES
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us directly through the website.
06. SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Tip: If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without these precautions.